Frequently Asked Questions
Please select a question from the list below - if you cannot find a suitable answer, please click here to ask!
What is the insurance excess?back to top
The standard excess is £500. This means that in the event of an accident, you are liable for the first £500 towards the
repair cost. It is possible to reduce the insurance excess to £75 at a cost of £7.99 per day.
Are there any additional charges?back to top
The van rental price quoted is the price you pay. There are no additional hidden charges. We require a credit card booking but only the rental
price (plus options) is deducted from your card prior to hire.
We require the van to be returned with the same amount of fuel as when we hired it to you, any shortfall is charged at £1.75 per litre.
If you forget to pay the Congestion Charge or you get a fine on the van we will charge an additional £25
administration fee.
Can I extend the hire period?back to top
In most cases it is possible to extend the hire period - please give at least 24 hours notice that this is your intention.
Can I cancel a booking?back to top
You can cancel a booking without charge providing you give us at least 24 hours notice. If you cancel within 24 hours, we will charge 50% of the
hire fee.
Can I take the van abroad?back to top
Your are permitted to travel to EU destinations but we must be notified 3 days in advance as we will need to obtain a green card for you.
Whilst there are no additional hire charges, we do charge £45 for the green card and additional for European breakdown cover.
It is possible to take the van to other destination outside of the EU but this is determined on a case by case basis. Please give us a call for further
details.
Do you except foreign driving licenses?back to top
Holders of a valid driving license issued within the EU are accepted providing they do not contravene
Endorsement Acceptance List. Unless you are a temporary visitor to the UK for social domestic and pleasure
purposes, you must have lived in the UK for over three consecutive years. Licenses issued outside of the EU must be pre-approved by the insurance company.
please call for details.
If you have a non-UK driving licence, we will require a £500 deposit.
What is the minimum / maximum age of a driver?back to top
Drivers must have a held a full valid driving license for over 24 months and be over 21 or under 75 years of age.
Additionally, drivers aged 21 to 22 must have held a full driving license for at least 2 years which must
also be free of any convictions / endorsements and must have an accident free record.
Must I have a clean license?back to top
We cannot hire to you if:
You are under 21 or over 71
You have had more than 9 points within the last 3 years from endorsement codes prefixed with
SP or MW or CU or TS or PC or MS
Within the last 12 months you have had an endorsement code prefixed with
LC or PL
Within the last 2 years you have had an endorsement code prefixed with
AC or IN or CD
Within the last 4 years you have had an endorsement code prefixed with
BA or DD or XX or TT
Within the last 6 years you have had an endorsement code prefixed with
DR
If, at any time you have had an endorsement code prefixed with UT
Do you do one way rental?back to top
We can arrange one-way rental for an additional fee dependent upon where you will end your journey. Please call for details.
How do I pay the London Congestion Charge?back to top
There are a number of ways to pay the London Congestion Charge:
- Online: pay by credit or debit card via the website at www.cclondon.com. Always check your vehicle registration details are entered correctly.
- Telephone: pay by credit or debit card via the TFL Call Centre on 0845 900 1234 which is open from 6am till midnight Sunday to Friday and from 6am till 10pm on Saturday. Always check your vehicle registration details are entered correctly.
- Mobile phone text message: You can pay the charge on your day of travel by sending a simple text message from your mobile phone (you need to pre register for the SMS service), with your credit or debit card details. Please visit the website at www.cclondon.com or contact TFL on 0845 900 1234 for further details.
- Retail outlets: pay in cash at newsagents, convenience stores and petrol stations where you see the congestion charging sign or the PayPoint logo (some retailers may also accept payment by cheque and credit or debit card at their discretion). Always check your vehicle registration details are entered correctly.
- Self-service machines: pay by credit or debit card at self-service machines in major public car parks within charging zone and other selected locations. Always check your vehicle registration details are entered correctly.
Can more than one driver drive the van?back to top
Additional drivers are permitted at a cost of £3.50 per day. Please ensure that all drivers have a clean current driving license or meet the
Endorsement Acceptance List.
Do you do van rental without insurance?back to top
You are required by law to have Third Party Liability (TI) cover to drive a vehicle in the UK. We require that you take out Loss Damage Waiver (LDW) which
removes the drivers responsibility to a part of the vehicle in case of damage or theft. When you hire a van from us with insurance, TI and LDW
cover is included. If you wish to hire a van and cover it with your own insurance policy, we require a cover note from your insurer clearly
stating that our vehicle is covered by Fully Comprehensive Insurance. It is cheaper to rent vans from us without TI and LDW cover but your insurer
may well charge extra for the cover.
How do I set up an account?back to top
If you aim to hire a van from us more than three times a year, it is beneficial to set up a credit account. This entitles you to a discount on our standard
hire rates and 30 day credit terms. To request a credit application form, please call or email us
Where can I find details of the sizes of vehicles you rent?back to top
All of our hire vans are less than 3 years old. Please click on one of the categories below for a description of the type of van.
Please note that we cannot guarantee that the van you hire from us will be the exact model as listed below, but the sizes will be similar. If you have a specific
request or want to check sizes, please call or email us.
Links open a new window:
Tell me more about your delivery and collection service?back to top
We can deliver and collect a hire van anywhere within the M25 at a cost of £30 each way. You will need to fax us your driving license and a completed
insurance form prior to delivery. We can deliver and collect at any time of the day or night. Whilst we make every effort to deliver and collect
at the times requested London traffic conditions may cause some delays. If this is the case, we will inform you at the time. Your period of hire starts at the time you
receive the van and ends at the time you have requested us to pick it up.
Can I return the van back to you on a Sunday?back to top
We have never understood why so many van rental companies are closed on a Sunday when this is the most popluar time to return vans!
If you rent a van from us, you can collect it and drop it back at any time of the day or night and on any day of the year (even Christmas day!)
Do you do Long-Term hire?back to top
If you wish to hire a van for a month or longer, please give call or email us for some very competitive deals.
We also provide van leasing products for 12 months and over.
What forms of payment do you accept?back to top
We would like to encourage you to confirm your booking online using PayPal. Mainly because it is such a secure and great way to make payments!
In addition, we will require a credit card number to secure payment against fines and the insurance excess. If you pay over the internet,
we will contact you by phone to obtain this information.
Ha! I found a company that offers better value than you. How do I get my extra discount?back to top
Are you sure? Is the company within the M25? Is the van less than 3 years old? Can you collect and deliver at any time of the day, 365 days a year?
Yes? If you can fax over proof of the quote, we'll match it and knock off an extra 2.5%. That's our guarantee.
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